Frequently Asked Questions
Products
We only retail brand new products.
We stock our products in large volume and use a worldwide network of distributors.
All our products have UK specification.
Yes, we provide all products with a 1 year UK warranty.
Shipping
We offer free next day delivery service with all orders within the UK.
All of our prices are final. There will be no additional charges.
All packages are fully insured via our reliable partners Royal Mail, DPD or DHL.
We will email you the tracking reference to your order. You may use the reference on Royal Mail, DPD or DHL's website to get the latest updates for your order.
Orders are shipping from either our Manchester or London depot.
Returns
Yes, you may cancel any order prior to it being processed. If it has already been processed, you may return it as per our 14-days returns policy.
Yes, as per your 14-days returns policy, you may return any unused products for a refund.
Our full returns policy is linked at the bottom of our website.
If the item is damaged or not as described, you may reach out and we will assist in getting it exchanged or refunded for you.
All orders are shipped fully insured. We can refund or replace any order should this occur.
Any question?
If we still haven't answered your question, you can contact us using the options below and our team will get back to you as soon as possible.